At Zurbit we want you to buy with complete confidence. This policy explains when and how you can request a refund for digital products purchased on zurbit.com.

Digital products

All products sold on Zurbit are digital license keys delivered by email. Because of the nature of digital goods, a license key that has been viewed, delivered or activated cannot be returned like a physical item.

When you are entitled to a refund

You can request a full refund if: your key has not yet been delivered; the key you received is invalid and our support team cannot provide a working replacement; you were charged more than once for the same order; or the product you received does not match the product described on the site.

When a refund is not possible

We cannot refund orders where the key has already been successfully activated, where the product was purchased by mistake but works as described, or where the issue is caused by hardware or system requirements not being met. Please check compatibility before purchasing — our support team is happy to help you choose the right license.

How to request a refund

Contact us at contact@zurbit.com within 30 days of purchase with your order number and a description of the issue. We reply to most requests within 24 hours. Approved refunds are returned to your original payment method within 5–10 business days.

Contact us

Address: Suite 205 Austin, TX 78758 USA
Call us: +1 (512) 555-0187
Email us: Contact@zurbit.com

Business hours:
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed