Refund and Returns Policy

Unredeemed Keys

If you have not yet used or activated your license key, you may request a full refund within 30 days of your purchase date. To request a refund, contact us at contact@zurbit.com or +1 (617) 214-4700 with your order number.

Money-Back Guarantee

We stand behind every genuine license key we sell. If your key turns out to be invalid or will not activate, you may be entitled to a full refund or a free replacement. Please report the issue to our support team within 30 days of purchase.

To qualify for a refund or replacement, we will typically ask you to:

• Show that the key failed to activate (a screenshot of the error is usually enough)
• Confirm the key has not already been successfully activated on a device
• Work with our support team through basic troubleshooting steps, so we can rule out simple fixes before issuing a replacement or refund

This guarantee does not cover situations such as:

• Purchasing the wrong product, edition, or region variant by mistake
• A device that does not meet the system requirements already listed on the product page
• Simply changing your mind after the key has been successfully activated
• Any use of the key that breaks the original publisher’s own licensing terms

To protect genuine customers and keep this guarantee sustainable, we review refund and replacement requests and may decline claims that appear to be abusive or fraudulent.

Non-Delivery

Delivery emails are sent automatically and typically arrive within minutes. In rare cases, an email provider or spam filter may delay or block delivery. If you have not received your key, please check your spam or junk folder first, then contact us as soon as possible so we can investigate and resend your key promptly. As with our other refund categories, non-delivery claims should be reported within 30 days of your order.

Product Not As Described

If the product you received does not match its listing, contact our support team within 30 days of purchase with a clear description of the issue. We will review the claim and work with you toward a resolution, which may include a replacement or refund. Claims based only on a change of mind rather than an actual discrepancy are not covered under this section.

How Refunds Are Processed

Approved refunds are processed to your original payment method. Processing typically begins immediately on our end; depending on your bank or card provider, it may take up to 7 days for the refund to appear in your account. Payment processing details are available through our payment processor’s own documentation.